At Buddy, we are committed to providing a seamless experience for our users. However, if you encounter any issues or need to request a refund, please review our policy below.
Subscription Plans: Refunds for subscription plans are available within the first 7 days of the initial purchase. After this period, no refunds will be issued. If you encounter issues with your subscription, please contact our support team within this timeframe.
In-App Purchases: Refunds for in-app purchases are available within 24 hours of the transaction. To request a refund, please reach out to our support team with your purchase details.
Digital Products: Refunds for digital products (e.g., downloadable content) are provided only if the product is defective or not as described. Refund requests must be made within 7 days of purchase.
Contact Support: Submit a request via our support portal or email us at support@buddy-mate.com with your transaction details and reason for the refund.
Review Process: Our team will review your request and may contact you for additional information if needed.
Resolution: Once your request is reviewed, we will notify you of the decision. Approved refunds will be processed to the original payment method within 5-7 business days.
If you have any questions about our refund policy or need assistance, please contact our support team at support@buddy-mate.com.
Thank you for being a part of Buddy!