At Buddy, we are committed to providing a seamless experience for our users. However, if you encounter any issues or need to request a refund, please review our policy below.

Refund Eligibility:

  • Subscription Plans: Refunds for subscription plans are available within the first 7 days of the initial purchase. After this period, no refunds will be issued. If you encounter issues with your subscription, please contact our support team within this timeframe.

  • In-App Purchases: Refunds for in-app purchases are available within 24 hours of the transaction. To request a refund, please reach out to our support team with your purchase details.

  • Digital Products: Refunds for digital products (e.g., downloadable content) are provided only if the product is defective or not as described. Refund requests must be made within 7 days of purchase.

How to Request a Refund:

  1. Contact Support: Submit a request via our support portal or email us at support@buddy-mate.com with your transaction details and reason for the refund.

  2. Review Process: Our team will review your request and may contact you for additional information if needed.

  3. Resolution: Once your request is reviewed, we will notify you of the decision. Approved refunds will be processed to the original payment method within 5-7 business days.

Non-Refundable Items:

  • Late Requests: Refund requests made outside the eligible period.
  • Unused Services: Fees for services or features not used or accessed.
  • Violations: Refunds will not be issued for accounts violating our Terms of Service or Community Guidelines.

Contact Us:

If you have any questions about our refund policy or need assistance, please contact our support team at support@buddy-mate.com.

Thank you for being a part of Buddy!